Welcome
Care Professional
Green Tree Home Care Company Overview
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Section Learning Goals
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Promise to Care
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Core Values
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Organizational Chart
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Leadership Team Benefits Policy
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Manager Dress Code and Conduct
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WellSky Manager Training
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Phone Handling
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Ring Plan Phone System (1:13)
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Getting to Know the Clients We Serve
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Why Clients Commonly Start Care Services
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Who Makes Up the Care Team
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On Call
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Raving Fans
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NSRCs
Hiring Manager
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Section Learning Goals
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Why the Hiring Department is Essential
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Real World Story - Hiring
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Personal Qualities for Home Care Professionals
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How We Evaluate Care Professional Skill Levels
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CP Rating in ClearCare
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Hiring Department Duties
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How the Hiring Process Works
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Email Handling (2:02)
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Recruiting
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Using Indeed (36:17)
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WellSky Online Applicants Tab (5:42)
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Interviewing (9:02)
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Orientation (7:59)
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Guardian
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Convert to Caregiver
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Supply Procurement
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Shadow
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Reverse Shadowing
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Administrative Support
Scheduling Manager
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Section Learning Goals
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Communication with clients and Care Professionals
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Why Overtime Matters
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Differences Between Private Clients and Contract Clients
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How to Note in ClearCare and Why it Matters
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Real World Examples
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Family Portal
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Care Professional Clock-ins
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New Hire Integration
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No Open Shifts
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Internal Communication About Clients and CPs
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How to Fill Shifts
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Open Shift List
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Growing the Business
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Working with Other Departments
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ClearCare Training
Account Coordinator
Client Services Manager
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Section Learning Goals
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Why the Client Services Manager is an Essential Role
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Real World Story - Client Services Manager
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Client Services Manager Duties
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Evaluating Client Referral Targets
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Habits of the MOST successful Referral Liaisons
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What Are Pain Points
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Referral Sales Funnel
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Referral Partner Categories
General Manager
