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Green Tree Home Care Manager Training

Welcome

Welcome! (0:36)

Care Professional

Section Learning Goals
What is a Home Care Aide?
What Does a Home Care Aide Do?
Complete Orientation
Care Professional Training
Shadowing
Key Terms
Quiz

Green Tree Home Care Company Overview

Section Learning Goals
Promise to Care
Core Values
Organizational Chart
Leadership Team Benefits Policy
Manager Dress Code and Conduct
WellSky Manager Training
Phone Handling
Ring Plan Phone System (1:13)
Getting to Know the Clients We Serve
Why Clients Commonly Start Care Services
Who Makes Up the Care Team
On Call
Raving Fans
NSRCs

Hiring Manager

Section Learning Goals
Why the Hiring Department is Essential
Real World Story - Hiring
Personal Qualities for Home Care Professionals
How We Evaluate Care Professional Skill Levels
CP Rating in ClearCare
Hiring Department Duties
How the Hiring Process Works
Email Handling (2:02)
Recruiting
Using Indeed (36:17)
WellSky Online Applicants Tab (5:42)
Interviewing (9:02)
Orientation (7:59)
Guardian
Convert to Caregiver
Supply Procurement
Shadow
Reverse Shadowing
Administrative Support

Scheduling Manager

Section Learning Goals
Communication with clients and Care Professionals
Why Overtime Matters
Differences Between Private Clients and Contract Clients
How to Note in ClearCare and Why it Matters
Real World Examples
Family Portal
Care Professional Clock-ins
New Hire Integration
No Open Shifts
Internal Communication About Clients and CPs
How to Fill Shifts
Open Shift List
Growing the Business
Working with Other Departments
ClearCare Training

Account Coordinator

Section Learning Goals
Why the Account Coordinator is an Essential Role
Real World Story - Account Coordinator
Account Coordinator Duties
New Client Visit
Daily Visit Procedures
Note Collection
Family and POA Follow-up
Care Professional Reviews
Talk to Linda

Client Services Manager

Section Learning Goals
Why the Client Services Manager is an Essential Role
Real World Story - Client Services Manager
Client Services Manager Duties
Evaluating Client Referral Targets
Habits of the MOST successful Referral Liaisons
What Are Pain Points
Referral Sales Funnel
Referral Partner Categories

General Manager

Section Learning Goals
Why the General Manager is an Essential Role
Real World Story - General Manager

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